FAQs

Here are few of the most commonly asked questions. If you have any other questions please contact us at our online chat support or you can also send your query at info@childzania.com 

HOW DO YOU SHIP MY ORDERS?

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

HOW CAN I TRACK MY ORDERS & PAYMENT?

All customers will receive an order number after placing their orders.Please contact us if you don't receive one within 2-4 business days. 

WHERE IS YOUR STORE LOCATED?

We have an office in UK (United Kingdom) and Supply warehouses in: USA, Canada, Europe ; High-Quality vendor contacts in: China

What are the shipping times for your products?

We take 2-10 days to process your order and then 2-8 weeks to deliver it to you. This mainly depends on your location, you may receive your order earlier. Please allow an extra 10 days during busy periods (e.g. Christmas, New Year.). We hope you agree these slightly longer delivery times are easily offset by the great prices we can offer to you. We appreciate your patience! 


Here is our estimated shipping time depending on where you are located. We are not responsible for customs. 



Where do we ship our products from? 

We source our inventory from serval locations within Canada, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information.

I am missing some of the items in my order, what is going on?

Our items are shipped separately depending on your order. If your order contains items from two warehouses, it will be two shipments. The rest of the shipment will arrive shortly.

I have not received my order yet. What is taking so long?

We apologise for the delay. Sometimes International Shipping can take longer due to customs clearance. You can track your order and see where it's at right now.

How accurate is your Size Chart?

We never want to send you something that doesn't fit properly but it may be unavoidable because of slight differences in item sizing between manufacturers so we have size chart available on most of our product pages. To find out the size for any item, click on the size chart in its Product Details page.

For the best fit, we do recommend buyers to not base their choice on the size they normally purchase, but to use a measuring tape and compare your measurements with our size chart.

Do you have a refund policy?

We try our best to resolve any issues customers have with their products online but if you want a refund for your products then we can do that if done within 30 days from the date of purchase, and a valid reason for the return.

Question not on this list? Need help with anything else?
Contact us at info@childzania.com and we'll reply within 1-2 days!